The right ideas, technology, execution, and people can create something special. Here are just a few examples of how our strategic thinking has helped clients and brands around the world to accomplish their goals:
CM&F Group, Inc. is a full service insurance brokerage firm located in New York City. Specializing in medical liability insurance, CM&F has insured healthcare professionals for over 70 years, with almost 80% of their business completed online.
Since the website is the primary driver for acquiring new customers and securing renewals, Exclamation Labs was tasked with optimizing the CM&F site to improve the customer flow and ultimately to increase the customer engagement rate.
"It was extremely important that when choosing a partner, we found a company that understood our business and brought innovative and forward-thinking ideas," shared CM&F CEO, Jay Sullivan. "From the start, we felt Exclamation Labs understood our business and took the time to learn who we are and what we do."
Our team recommended that a more modern, engaging website would favorably impact the conversion and retention rate. Exclamation Labs created:
The website launched in late June 2018. Early statistics show:
Additionally, Adworthy, Inc. provided strong SEO & Content Optimization support to the overall effort.
The team very much invested their time and talent in creating an industry-leading website that we are very proud to call our own. We are all very happy with the final product and very much looking forward to the relationship with Exclamation Labs in the years ahead.
A Simplified User Interface Produces Results
Since midsized banks often manage hundreds of independent systems, it is necessary to define who is allowed to access data within those systems. Successfully managing access includes identification, authentication, and authorization.
Headquartered in Oakland, MD, First United Bank & Trust has 23 branches located throughout Western Maryland and West Virginia. Exclamation Labs worked with First United to customize and implement an identity management and governance system for their use.
We were looking for a solution to manage provisioning and considered six possible providers. Of the vendors we considered, Exclamation Labs distinguished themselves with their technical knowledge and advanced digital capabilities, coupled with their affordability.
ProvisionTM by Exclamation Labs provides banks with a single-source solution via connectors across their entire suite of IT systems (FIS and third-party). Provision makes it easy to automate the creation of role-based user accounts and privileges, adapted to unique branch configurations. Banks can also generate valuable real-time security auditing and reports.
Exclamation Labs can schedule a Provision demo with your team at your convenience.
Make Your IAM Job Easier
Insurance agents are looking for providers that are not only easy to work with, but who are leaders in digital transformation. Our highly integrated sales portals are helping insurance companies strategically acquire the best agents in the industry.
We enable disparate software packages to operate in one seamless interface:
Our contemporary designs give agents the tools they need to do business from anywhere, using a mobile device or desktop. Exclamation Labs knows that good UX = more sales. The interface is flexible and easily configurable to meet the unique requirements of individual agency partners.
Creating Smarter with Agent Portal
Exclamation Labs has been Gerber Life's trusted optimization partner for online insurance policy applications since their first direct-to-consumer life insurance digital application went live in 2005.
We iteratively tested and tweaked every step of the digital application experience for optimization before launching. New enhancements have been continually added. Today, Gerber Life's application UX is optimized, driving customer acquisition, conversion and retention.
The Gerber Life digital application provides a rich and fast customer experience, and seamlessly integrates into Gerber Life's continually evolving technology environment.
Applications that Convert
Issue: Customers, in any industry, will do business where they get the best customer service. Gerber Life Insurance Agents needed modern sales tools that enabled them to do business outside the office.
Solution: Together with Gerber Life we created the Agent Zone™ mobile app that can be downloaded from the iTunes App Store, or Android Marketplace. The app empowers agents to quote new business from anywhere to drive increased sales.
Impact: A modern digital toolset that can translate to increased online revenue. The Gerber Life Agent Zone app set the standard in mobile business apps for insurance.
Love the app! Thanks for putting this app together! Much easier and quicker to run quotes.
Apps to Make Your Life Easier
Headquartered in the historic district of Cumberland, Maryland, the Exclamation Labs team consists of individuals with varying backgrounds and experience who all share one common characteristic—their passion for the work that we do. Our casual yet professional atmosphere lends itself to a creative environment that produces outstanding results for our clients.
